Skip to content

Frequently Asked Questions (FAQs)

Q: How do I check the status of my order?

A: Once you place an order, you will receive a tracking number in your email within a few days. You can use this number to track the status of your order through our Track Order page.

Q: How long does shipping take?

A: Please allow 3-25 business days for your item to arrive. Shipping speed is determined by several logistical factors such as your location, customs clearance procedures, and the processing speed of your local postal service.

Q: How much does shipping cost?

A: The cost of shipping depends on your location and is calculated at checkout. We offer free shipping worldwide for all orders of two or more items (these may be of the same or separate products).

Q: Do you ship Internationally?

A: Yes! We ship our products to customers worldwide. More details on shipping can be found in our Shipping Policy

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: How can I get in contact with you?

A: We handle customer service through our support email: support@shotsbyshema.com.

Q: Do you offer a returns and refund?

A: Yes. If you receive a damaged item, please contact us within 14 days of receiving your item and we will make it right. You can choose to exchange it for another of the same kind or request a full refund. Please visit our Return Policy for complete details on returns and refunds.

If you have any additional questions that have not been addressed in our FAQ, please contact us via support@shotsbyshema.com and we will get back to you within 24 hours.